Terms of service
Welcome to Vavdiya Jewels by Vishal Jewellers. Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to Vavdiya Jewels by Vishal Jewellers. We operate this website and provide our jewellery products and related services to you, subject to the terms and conditions outlined below.
By accessing our website, browsing our products, or purchasing from us, you agree to be bound by these Terms of Service. Please read them carefully before using our website.
1. General Conditions
By using our website, you confirm that you are legally eligible to enter into a binding agreement under applicable law.
You agree not to use our website or products for any unlawful purpose or violate any applicable laws or regulations while using our services.
We reserve the right to refuse service, restrict access, or cancel orders where reasonably necessary and permitted by applicable law.
2. Products and Product Information
Vavdiya Jewels by Vishal Jewellers makes reasonable efforts to display jewellery products, descriptions, images, colours, and other details accurately.
However, actual product colours and appearances may vary depending on screen settings, lighting, photography, and display devices. Minor variations in appearance may occur.
Product descriptions, specifications, availability, and prices may be updated from time to time. We aim to ensure that product information is accurate, but errors or omissions may occasionally occur.
3. Pricing and Payments
All product prices and applicable charges will be displayed on our website at the time of purchase.
Shipping charges, taxes, and other applicable fees, where relevant, will be displayed during checkout or communicated as required by law.
We reserve the right to correct pricing errors and update product prices before an order is placed. If a pricing error affects an order already placed, we will take appropriate steps to contact the customer and resolve the issue in accordance with applicable law.
Orders are subject to successful payment authorisation, where applicable, and order confirmation.
4. Orders and Order Acceptance
After placing an order, you may receive an order confirmation by email, SMS, or another available communication method.
An order confirmation acknowledges receipt of your order and does not necessarily guarantee acceptance or dispatch.
We reserve the right to cancel or decline an order where permitted by law, including in cases of suspected fraud, incorrect pricing, product unavailability, payment issues, or inaccurate order information.
If an order is cancelled after payment has been received, any eligible refund will be processed in accordance with our Return & Refund Policy.
5. Shipping and Delivery
We aim to process confirmed orders within 1–3 business days, subject to product availability.
Estimated delivery generally takes 7–15 business days from order confirmation. Actual delivery times may vary depending on the delivery location, courier service, public holidays, weather conditions, and other circumstances beyond our control.
Tracking details will be shared when available.
Customers are responsible for providing accurate shipping information. Delays or delivery issues caused by incorrect or incomplete addresses may affect delivery timelines.
For further details, please refer to our Shipping Policy.
6. Returns and Refunds
We accept eligible return requests within 7 days of parcel delivery, subject to the conditions specified in our Return & Refund Policy.
Products must meet the applicable return eligibility requirements, including being unused, undamaged, and returned with their original packaging and invoice, where required.
